In December of last year, Mr. Li ordered a brand of floor tiles of more than 1,000 yuan at a building materials store. The samples on the shelves at the time were gray tone with a small dot pattern. A few days later, the merchant sent the tiles to Mr. Li’s home, and the delivery staff repeatedly assured that “as long as the goods number is correct, the tiles must not be wrong”. After Mr. Li carefully checked the brand and the goods number on the packing box, he did not check the color of the floor tiles. Mr. Lee had no time to care about the decoration of his home until he was ready to move in. He discovered that the color of the floor tiles had changed to a gray-yellow tone, which was completely inconsistent with the sample color of the gray tone, making the entire room extremely inconsistently decorated.

In the process of negotiating with the merchant, the merchant thinks that the tiles sent to Mr. Li’s home are different in color and sample, but they have the same item number and belong to the normal “color difference” phenomenon, and the “sample and actual arrival” may be posted in the mall. "There is a color difference, the color is based on the actual delivery" sign, indicating that the business has already informed the consumer of this situation.

The manufacturer stated that the manufacturer shipped exactly according to the order number on the order. Due to the influence of chemical materials such as ceramic materials and ceramic tiles in the firing process of the kiln, the color of the ceramic tile is a kiln color number, not the same firing batch. It is almost impossible for the tiles to be completely consistent with the sample in color, as the situation encountered by Mr. Li is normal “color difference”. The manufacturers also stated that they are willing to use 30% of the total tile price as compensation for Mr. Li. However, Mr. Li believes that this is because shopping malls and factories are arranging themselves for “chromatism” reasons. Therefore, he asks merchants and manufacturers to compensate for all losses such as materials, labor, and lost time.

Baoshan District Consumer Protection Committee believes that shopping malls and factories as a party to grasp the detailed knowledge of the product, knowing that the colors of the tiles fired in different batches of the same item number may be different, but they did not replace the samples in time for sale, but only use the “sample and actual There may be a color difference in the arrival, and the color is based on the actual delivery. This is a poor practice to transfer the risk that the product may differ from the color of the sample to the consumer acceptance link. After mediation, the mall made a one-time compensation of Mr. Li.

The Consumer Protection Committee reminds consumers that if there are special requirements for the color, it must be noted during the acceptance that the goods delivered are in conformity with the ordered goods so that they can be replaced promptly.

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